This year’s epic programming is packed with intimate opportunities to collaborate with industry peers, tap into the insights of innovation trailblazers, demo prototypes of progressive learning formats, and so much more.
All times are in Eastern Daylight Time (EDT).
Sunday, June 25 | ||
9:00am – 3:00pm | Pre-Conference Meetings | |
1:00pm – 5:00pm | Pre-Conference Workshops | |
3:00pm - 3:45pm | First Timer's Reception sponsored by ProColumbia | |
5:00pm – 6:00pm | VIP Happy Hour (Invite Only) | |
6:30pm – 9:30pm | Opening Reception | |
Monday, June 26 | ||
6:30am – 7:30am | Foundation 5K Fun Run/Walk | |
7:00am – 5:00pm | Registration | |
9:00am – 4:00pm | Education Sessions, Braindates & Activations | |
Noon - 1:00pm | The Great Canadian Lunch | |
3:00pm – 5:00pm | Hospitality Helping Hands - sponsored by GES, Reno Tahoe and MGM | |
9:00pm – Midnight | Give Back Bash | |
Tuesday, June 27 | ||
7:00am – 8:00am | Namaste with PCMA | |
8:00am – 5:00pm | Registration | |
8:00am – 4:00pm | Education Sessions, Braindates & Activations | |
7:00pm – 11:00pm | Networking Reception | |
Wednesday, June 28 | ||
8:00am – Noon | Registration | |
9:00am – Noon | Education Sessions, Braindates & Activations |
DEVELOPING EDUCATION SESSIONS
DEVELOPING EDUCATION SESSIONS
All times are in Eastern Daylight Time (EDT).
KEYNOTE – MONDAY
9:00 a.m. – 10:15 a.m.
The New Era of Gathering
SPEAKER: Priya Parker, TED Speaker, Facilitator, and Author The Art of Gathering: How We Meet and Why it Matters
Brought to you by Visit Detroit
How we live, work, play – and communicate – has fundamentally changed. What does this mean if you’re in the business of facilitating human connections? Priya Parker, the acclaimed author of The Art of Gathering: How We Meet and Why it Matters, will share her bold approach that invigorates the ways people come together to banish stale conferences, flat dinner parties, and unproductive board meetings. If you’re on autopilot using the same, tired formats, Priya will expand your understanding of what it means to design gatherings infused with creativity and meaning.
KEYNOTE – TUESDAY
11:00 a.m. – 12:00 p.m.
The Mid-Year State of the Industry: Exclusive Data & Insights on What Attendees, Sponsors & Exhibitors Want, & How to Engage Them
SPEAKERS: Ken Holsinger, SVP Strategy, Freeman
Howard Givner, SVP Knowledge & Innovation, PCMA | Founder, Event Leadership Institute
Brought to you by Destination Vancouver and Vancouver Convention Centre
Engagement is one of the most overused buzzwords in business events. But what engagement means depends on who you ask. Key event stakeholders—attendees, sponsors/exhibitors, and organizers-–have different definitions and expectations that impact their participation. Data-driven research from outreach to attendees, sponsors/exhibitors, and organizers shows the future of business events is moving from audiences being held captive to all stakeholder groups being captivated and motivated by exceeding engagement expectations.
Learning Objectives:
- Gain insights on how consumer sentiment, behavior, and intentions are evolving and their impact on event strategies.
- Align different attendee and sponsor/exhibitor segments intent and behavior with event planning and production.
- Optimize content, digital, and event marketing channels to deliver year-round value that exceed engagement expectations.
KEYNOTE – WEDNESDAY
10:30 a.m. – 11:45 a.m.
Closing Keynote
session copy – hidden
Sunday, June 25
12:00 p.m. – 4:00 p.m.
Chapter Leaders Workshop (Open to all North American chapter board members)
SPEAKER: Meredith Sorkin, Manager, Chapter Engagement, PCMA
Brought to you by IMEX Group
Agenda: TBD
1:00 p.m. – 5:00 p.m.
ELI Advanced Event Strategy & Design Workshop (Advance Registration Required)
SPEAKER: Tammy Kockaya, Sr. Director Product Innovation, PCMA
Brought to you by Los Angeles Tourism & Convention Board
This workshop is designed to equip experienced business event professionals with the tools, resources, and business savvy to serve as strategic advisors in designing, planning, and executing programs, whether as an in-house event professional, independent, or third-party agency. Expanding on foundational event management skills, workshop participants will explore progressive approaches to apply program strategy development, budgeting, ROI measurement, analytics, elements of project management, and client or stakeholder influencing techniques for any event, whether in-person, virtual, or hybrid.
Due to the interactive nature of this lab, the session is limited to 20 participants. Secure your spot by registering for EduCon.
Start your journey at EduCon and apply the full amount to continue your learning experience with ELI for the Advanced Event Design & Strategy Certificate through a private cohort with the instructor.
1:00 p.m. – 5:00 p.m.
Hands-On Audiovisual Lab – A 360 AV Experience (Advance Registration Required)
SPEAKER: Brian Monahan, Vice President of Sales and Business Development, Prestige AV & Creative Services | Instructor, Event Leadership Institute
Brought to you by Encore
Participate in EduCon’s hands-on audiovisual lab to learn the most important AV terminology and gain practical experience in pushing real buttons, speaking on stage, and calling a show. Immerse yourself in the world of 360 AV production, learn about budget considerations, and receive valuable insights from experienced industry professionals. This is an opportunity you won’t want to miss if you’re looking to take your AV skills to the next level.
Learning Objectives:
- Gain a detailed understanding of audiovisual and lighting elements involved in producing most meetings and events – including hybrid.
- Get hands-on with the sound and visual inputs required and how to address those needs from a technical standpoint.
- Apply this AV 360 knowledge to RFPs, budgeting and future event production decisions.
Due to the interactive nature of this lab, the session is limited to 20 participants. Secure your spot by registering for EduCon.
Start your journey at EduCon and apply the full amount to continue your learning experience with ELI for the Technical Meeting & Event Production Certificate through a private cohort with the instructor.
Monday, June 26
8:00 a.m. – 8:45 a.m.
EduCon Familiarization and Networking Tour
Join fellow attendees for a guided tour of the program space at the Fairmont Queen Elizabeth. Get the lay of the land while connecting with your business events industry peers.
9:00 a.m. – 10:15 a.m.
The New Era of Gathering
SPEAKER: Priya Parker, TED Speaker, Facilitator, and Author The Art of Gathering: How We Meet and Why it Matters
Brought to you by Visit Detroit
How we live, work, play – and communicate – has fundamentally changed. What does this mean if you’re in the business of facilitating human connections? Priya Parker, the acclaimed author of The Art of Gathering: How We Meet and Why it Matters, will share her bold approach that invigorates the ways people come together to banish stale conferences, flat dinner parties, and unproductive board meetings. If you’re on autopilot using the same, tired formats, Priya will expand your understanding of what it means to design gatherings infused with creativity and meaning.
11:00 a.m. – 11:45 a.m.
The Secret Sauce for Cultivating Vibrant Communities, IRL & Online
SPEAKER: Dan Berger, Chairman at The Belonging Project | Founder & former CEO at Social Tables (acquired by Cvent)
Initiating, building and maintaining a vibrant community that stands the test of time – and keeps the time-starved engaged – can seem like trying to catch lightning in a bottle. Entrepreneur and community builder Dan Berger will break down what influences how we define community in the workforce and at professional events by focusing on how to cultivate a sense of belonging and loyalty. By combining these key ingredients, you’ll walk away with a playbook on how to cultivate a sense of belonging amongst your audience that can help support the success and impact of your event.
Learning Objectives:
- Describe different ways to engineer a sense of belonging.
- Identify the key ingredients of vibrant communities.
- Integrate belonging cultivation methods in future programs.
11:00 a.m. – 11:45 a.m.
Achieving Win-Win Scenarios for All Interested Parties – Rethinking Sponsorship Sales
SPEAKERS: Amy Hitchcock, CMM, CMP, Senior Manager, Operations, RSA Conference
Karen Daniele, Vice President, Strategic Services and Accounts, Nth Degree
Brought to you by Nth Degree
How do you maximize event sponsorship revenue? You can’t do it by only thinking about yourself and potential sponsors. Instead, you need a more comprehensive approach that also considers your ultimate audience – your attendees. If that sounds like common sense, it is. But you’d be surprised how many organizers don’t apply this important approach. To be successful with your next event, you must find ways to enrich the show environment and extend it – in both time and space – beyond the venue, and outside of regular event hours. This session will explore how these extensions increase revenue potential, turn audiences into advocates, and create the buzz that fuels growth.
Learning Objectives:
- Apply a more holistic approach to your sponsorship strategy.
- Explore ways to create broader revenue-generating sponsorship offers.
- Find new and impactful ways to engage your audience through sponsored activations.”
11:00 a.m. – 11:45 a.m.
Using Data – Not Your Gut – to Determine Event Pricing
SPEAKER: Vinnu Deshetty, Founder and CEO, EVA
If you charge the same registration fees every year without digging into the financial implications on your audience, stakeholders, and business goals you could be leaving money on the table.
This session will provide practical steps to implement data-driven decision-making strategies for effectively calculating registration fees. You’ll gain a thorough understanding of the key metrics and data points to be considered, as well as practical techniques for forecasting, modeling, and price optimization. Maximize revenue and minimize guesswork with these tools and strategies to adapt registration fees that meet current needs and goals, leading to better results and greater satisfaction both for attendees and stakeholders.
Learning Objectives:
- Identify the key metrics and data points to be considered when determining registration fees.
- Implement data-driven techniques for registration fee calculation.
- Adapt registration fees to meet current needs and goals, while also maintaining your organization’s financial stability.
11:00 a.m. – 11:45 a.m.
What #EventProfs Need to Know About Generative AI
SPEAKER: Veemal Gungadin, CEO, Gevme
In the last few months, we’ve been inundated with talks of AI, bots, ChatGPT and an avalanche of tech vendors promising the latest AI innovations to streamline our event planning efforts. Before you can understand how to leverage this technology in your day-to-day work, you need to understand what it’s all about, how it works, and why the latest evolution in language models is such a big deal. Join us for this introductory session where we’ll provide an overview of generative AI and large language models (LLMs), including how they work and their applications to the event planning industry. Build your foundation before you leap!
This technology has been hand-picked by PCMA so you can test it out in simulated event scenarios. No pay to play sponsors, no sales pitches, no pressure. Space is limited so add it to your schedule to reserve a spot.
1:00 p.m. – 1:45 p.m.
Transparency in Contracting: Navigating the Destination Booking Agreement (DBA)
SPEAKERS: Melissa Riley, Senior Vice President, Convention Sales and Services, Destination DC
Joyce Russell, Managing Director of Sales, Visit Indy
Heather Neale, Managing Director of Sales, Destination Toronto
Kavin Schieferdecker, Chief Sales Officer, San Diego Tourism Authority
Brought to you by Destination Cleveland
If you want to stay well-informed about industry contracting trends look no further than the Destination Booking Agreement (DBA) toolkit. Destination marketing organizations have come together to establish agreements that enable them to effectively manage and represent the product they offer and advocate for the event organizers and their destination. This session will provide valuable insights from industry experts to support event strategists and destinations as they partner to maximize risk mitigation, promote effective decision-making, and negotiate favorable terms for future events. Join us for this informative session to stay ahead of the curve in the industry.
1:00 p.m. – 1:45 p.m.
Elevating Women in Business Events: Removing Barriers & Creating Opportunities
SPEAKER: Karen Calder, Organization Change and Leadership Development Consultant and Coach
Brought to you by Business Events Sydney
How can the business events community overcome the barriers to make real and meaningful advancement of women into leadership roles? PCMA is partnering with BESydney on a global research study to uncover current truths and meaningful actions that can be taken to move the needle on this issue.
You’ll get a sneak peak on the initial findings of the research – with the full report coming this fall. Plus you’ll get a unique opportunity to share your personal stories with other women leaders at all levels within the industry.
1:00 p.m. – 1:45 p.m.
Attracting, Developing & Retaining Talent In the Current Labor Market
MODERATOR: Tammy Kockaya, Sr. Director Product Innovation, PCMA
session copy – hidden
2:30 p.m. – 3:30 p.m.
Belonging, Safety & Inclusion – Making Your Events Welcoming for the LGBTQ+ Community
SPEAKERS: Chase Brunson, CMP, Internal Events Manager, AffiniPay
Ashley Brundage, President & CEO, Empowering Differences
Glenn Stress, Vice President, Global B2B Events & Programs, Marriott International
Claude Molinari, President & CEO, Visit Detroit
Larry Sieg, President and CEO, Visit Atlantic City
During this conversation, a gender-diverse panel of business event strategists will share their stories and insights into their professional experiences. The panelists will also discuss the range of current challenges and barriers that members of the transgender community have and continue to face when booking and attending events.
In collaboration with the LGBT Meeting Professionals Association
Learning Objectives:
- Understand the experiences of gender-diverse populations as they relate to the business events industry.
- Gain awareness of existing and future implications regarding transgender issues and business events.
- Identify opportunities and methods to make events safer and more inclusive for transgender, nonbinary and gender-expansive participants.
2:30 p.m. – 3:30 p.m.
Overcoming Imposter Syndrome: Insights & Tools to Stop Feeling ‘Less-Than’
SPEAKER: Zoe Moore, MS, CDP, Strategic EDI Consultant, Grow with Zomo | Instructor, Event Leadership Institute
Maya Angelou once said, “I have written eleven books, but each time I think, ‘uh oh, they’re going to find out now. I’ve run a game on everybody, and they’re going to find me out.’” Even the most highly accomplished people experience self-doubt.
In this session, participants are encouraged to share their personal experiences of imposter syndrome and strategies they’ve used to overcome it. Through the exchange of resources and ideas, you’ll build a supportive network while enhancing your understanding of this mental pattern and its implications on your day-to-day work environment and career.
Learning Objectives:
- Compare personal experiences and insights, identifying common themes, challenges, and coping mechanisms.
- Collaborate with peers to develop personalized strategies for recognizing and managing imposter syndrome in various event-related scenarios.
- Demonstrate effective communication strategies to support peers and colleagues fostering a supportive work environment.
2:30 p.m. – 3:45 p.m.
Separating Impact from Greenwashing: Crafting your Sustainability Strategy the Right Way
SPEAKER: Lauren Parr, SVP, Meetings & Learning, American Geophysical Union
Sustainability has become a crucial aspect of business operations, and its essential for event strategists to develop sustainable practices that reflect their organization’s values and goals. This session will explore the importance of understanding your organization’s current sustainability actions, priorities and why using the right vocabulary aligned with a thought-through process will steadily increase your results. You’ll be equipped with the tools to craft a meaningful event sustainability strategy that makes a positive impact while avoiding greenwashing and other common pitfalls.
Learning Objectives:
- Design an event sustainability strategy based on your organization’s current situation and priorities.
- Determine how to make sustainability meaningful to your specific internal and external audience to increase impact and awareness.
- Identify the right questions to ask to get buy-in on your sustainability strategy from key stakeholders.
2:30 p.m. – 3:45 p.m.
Disrupting the Event Industry: The Power of Experimentation and Engagement
C2 Montreal is an event known for it’s ability to innovate how they design and activate experiences in the name of intersecting creativity and commerce each year. In this interactive lab, they will pull back the curtain to reveal their creative design process on their labs from inception to delivery to final outcomes.
Tuesday, June 27
9:00 a.m. – 10:15 a.m.
The Ultimate Inflation Hack: Crowdsourcing 100+ Cost-Saving and Cost-Avoidance Ideas
SPEAKER: Kevin White, Founder & Chief Strategist, XPL | Instructor, Event Leadership Institute
Revenue growth follows two paths: Increase income and cut costs. Inflation has made the latter very, very difficult. But there are ways we can all beat the current pain inflationary costs have put on us. This peer-to-peer exchange will empower you with a multitude of tips and strategies that will help you save or avoid costs in several key meeting segments.
As we collect the group’s best cost savings hacks, experts from key meeting segments will evaluate those hacks and tell you the best way to leverage them.
Learning Objectives:
- Identify new ways to implement cost-saving and cost-avoidance measures.
- Prioritize your cost savings strategies to maximize your bottom line.
- Build networks of peers with whom you can monitor your savings efforts.
9:00 a.m. – 9:45 a.m.
How to Operationalize Your Commitment to DEI with a Supplier Diversity Program
SPEAKER: Zoe Moore, Strategic EDI Consultant, Grow with Zomo | Instructor, Event Leadership Institute
If you want to be a DEI champion for your events, there’s more to it than who is in the audience and on stage. Partnering with suppliers who are from different backgrounds, identities, and experiences is a critical part of living into your expressed commitment and achieving better economic outcomes within the communities where you hold events.
DEI expert & ELI Instructor Zoe Moore will provide a comprehensive overview of supplier diversity programs and the strategies you must put in place, ideally at the RFP stage, to set goals, execute them and measure success.
Bring your RFP, if not samples will be provided, and roll up your sleeves to build out this criteria in a group exercise for your future events.
Learning Objectives:
- Explore the benefits of promoting DEI within the supply chain, such as fostering innovation, enhancing community engagement, and driving economic growth.
- Identify and evaluate diverse suppliers that can contribute to the success of your events.
- Develop and implement an effective supplier diversity program throughout your event planning cycle.
9:00 a.m. – 10:30 a.m.
PCMA Business School: Sharpen Your Negotiation & Collaborative Decision-Making Skills to Drive Better Outcomes
SPEAKER: Gaylen Paulson, Ph.D., Associate Dean, Executive Director, Texas Executive Education, McCombs School of Business
Brought to you by Visit Austin
Learning to negotiate and collaborate “on the fly” is difficult at best, as you’ll often be left wondering, “How did I do?!” In this hands-on session, we will enhance your negotiation and collaboration capabilities by working through an engaging simulation that will equip you be more effective in your interactions. Dr. Gaylen Paulson, of the University of Texas’ McCombs School of Business, will guide you through specific tools and techniques, including things to say, and not to say, in order to reach better negotiation agreements. You’ll consider pre-negotiation planning, tactics and communication strategies for the interaction itself, and thoughts about post-negotiation implementation – and have fun along the way.
Learning Objectives:
- Prepare for future negotiations more systematically by establishing a strategic mindset to drive collaborative interactions.
- Take a different approach to enhance information exchange between both parties, maintain relationships and achieve optimal outcomes.
- Identify roadblocks and biases that can lead to suboptimal outcomes, and learn to apply principles of decision quality to address them.
11:00 a.m. – 12:00 p.m.
The Mid-Year State of the Industry: Exclusive Data & Insights on What Attendees, Sponsors & Exhibitors Want, & How to Engage Them
SPEAKERS: Ken Holsinger, SVP Strategy, Freeman
Howard Givner, SVP Knowledge & Innovation, PCMA | Founder, Event Leadership Institute
Brought to you by Destination Vancouver and Vancouver Convention Centre
Engagement is one of the most overused buzzwords in business events. But what engagement means depends on who you ask. Key event stakeholders—attendees, sponsors/exhibitors, and organizers-–have different definitions and expectations that impact their participation. Data-driven research from outreach to attendees, sponsors/exhibitors, and organizers shows the future of business events is moving from audiences being held captive to all stakeholder groups being captivated and motivated by exceeding engagement expectations.
Learning Objectives:
- Gain insights on how consumer sentiment, behavior, and intentions are evolving and their impact on event strategies.
- Align different attendee and sponsor/exhibitor segments intent and behavior with event planning and production.
- Optimize content, digital, and event marketing channels to deliver year-round value that exceed engagement expectations.
1:00 p.m. – 1:45 p.m.
Attracting & Engaging Next-Generation Event Attendees
SPEAKER: Ken Holsinger, SVP Strategy, Freeman
For the 20–44-year-old Next Gen Event Goer (NGEG), events need to demonstrate clear value and provide opportunities for professional growth. NGEG doesn’t see professional development in the same ways as other generations. This session will breakdown research to help you design and deliver events that are more authentic, more personalized, and most importantly, speak to their career aspirations.
Learning Objectives:
- Learn why young professionals will not respond to a one-size-fits-all event strategy.
- Create a clear value proposition that aligns with NGEG work/life priorities.
- Develop a more hands-on experiential learning strategy for greater connection to NGEG colleagues and their industries.
1:00 p.m. – 1:45 p.m.
Improving Retention to Drive Value: Key Concepts in Adult Learning
SPEAKER: Erin Huizenga, CEO, Desklight and Author, Learning in the Wild
While the fundamental principles of adult learning remain the same, the pandemic has certainly had an impact on the way professional learning is delivered and experienced.
In this interactive session you’ll discuss how to best apply adult learning trends to different types of event models and what happens to learners’ ability to acquire, retain, and apply new knowledge when you use different formats for the same content. Learning Innovator Erin Huizenga will guide you through what has/hasn’t changed in the science of adult learning and share practical ideas for designing engaging learning experiences.
Learning Objectives:
- Summarize key principles grounded in the science of adult learning that drive learner behavior.
- Recognize the importance of technology, flexibility, social connection, and self-directed learning in the contemporary adult learning experience.
- Use different learning formats and tools to maximize engagement, knowledge retention and application in your programs.
1:00 p.m. – 1:45 p.m.
PCMA Business School: Gain Support for Your Ideas Through Advocacy, Influence & Power
SPEAKER: Gaylen Paulson, Ph.D., Associate Dean, Executive Director, Texas Executive Education, McCombs School of Business
Brought to you by Visit Austin
Even the best ideas don’t sell themselves – they must be sold! Become a more influential leader by deepening your understanding of how to advocate for your ideas and vision. Dr. Gaylen Paulson, of the University of Texas’ McCombs School of Business, will explore how and why people resist change, and consider ways we can help them to actively get on board with new ideas. You’ll consider some counterintuitive ideas about persuasion, and learn to better assess the situation and the people you need to address. Ultimately, you will return to work (and home) with a few new practical tools in your influence toolbox.
Learning Objectives:
- Decipher how to frame issues to make people want to adopt your ideas.
- Analyze situations and tailor your messages to motivate different audiences.
- Generate buy-in, loyalty and commitment to a vision from your leadership and colleagues.
2:30 p.m. – 3:30 p.m.
When State & Local Laws Impact Your Events: Addressing, Boycotts, Advocacy, Social Offsets & Other Responses
SPEAKERS: Tommy Goodwin, VP, Exhibitions & Conferences Alliance
Beth Surmont, FASE, CMP, CAE, VP Event Strategy, 360 Live Media | Co-Founder, Social Offset
session copy – hidden
2:30 p.m. – 3:45 p.m.
Revealing Research on The North Stars Guiding Event Experience Design
SPEAKERS: Naomi Clare Crellin, Founder & CEO, Storycraft Lab
Brought to you by Marriott International
The pace of technological advancement and market evolution is increasing, leaving experience designers and strategists searching for north stars that will orient and guide us. Luckily for us, experience design is a nexus for innovation – we learn about our audiences here, test our products, launch our messages, and it drives our purpose.
Participate in this session to immerse yourself in the insights that emerged from Marriott, PCMA and CEMA’s joint research study and how these truths provide the inspiration to innovate and the direction to apply to your event strategies. Participants will gain the insights needed to assess where and how to drive experience innovation based on the guiding principles against which we can interpret change and measure progress.
Learning Objectives:
- Evaluate and apply the six principles guiding innovative event strategies.
- Explore how these experience design principles are expected to create beneficial outcomes for your audience and stakeholders.
- Implement tools and recommendations for immediate application in your event designs.
2:30 p.m. – 4:00 p.m.
PCMA Business School: Sharpen Your Negotiation & Collaborative Decision-Making Skills to Drive Better Outcomes
SPEAKER: Gaylen Paulson, Ph.D., Associate Dean, Executive Director, Texas Executive Education, McCombs School of Business
Brought to you by Visit Austin
Learning to negotiate and collaborate “on the fly” is difficult at best, as you’ll often be left wondering, “How did I do?!” In this hands-on session, we will enhance your negotiation and collaboration capabilities by working through an engaging simulation that will equip you be more effective in your interactions. Dr. Gaylen Paulson, of the University of Texas’ McCombs School of Business, will guide you through specific tools and techniques, including things to say, and not to say, in order to reach better negotiation agreements. You’ll consider pre-negotiation planning, tactics and communication strategies for the interaction itself, and thoughts about post-negotiation implementation – and have fun along the way.
Learning Objectives:
- Prepare for future negotiations more systematically by establishing a strategic mindset to drive collaborative interactions.
- Take a different approach to enhance information exchange between both parties, maintain relationships and achieve optimal outcomes.
- Identify roadblocks and biases that can lead to suboptimal outcomes, and learn to apply principles of decision quality to address them.
Wednesday, June 28
9:00 a.m. – 9:45 a.m.
Reinventing Your Signature Event: Lessons Learned from the Field
SPEAKERS: Beth Surmont, FASAE, CAE, CMP, VP Event Strategy, 360 Live Media
Sara Morris, Director of Meetings & Events, American Association of Clinical Endocrinology
This session will unpack real-world case studied of how organizations reimagined their signature events to meet the new needs of their audience. From identifying areas for improvement to developing a comprehensive redesign plan, we’ll examine the challenges, strategies, and key steps taken to transform this signature event into a success story. Whether you’re a seasoned event planner or just starting out, this session will provide valuable information and inspiration for transforming your events into engaging experiences that resonate with your audience.
Learning Objectives:
- Adopt a simple approach to assessing audience needs and interpret feedback.
- Collaborate with key stakeholders to create a cohesive vision for the event.
- Navigate potential roadblocks, and create a flexible model that grows with your needs.
9:00 a.m. – 9:45 a.m.
From Order-Taker to Trusted Advisor: Proving Your Value with the C-Suite
SPEAKER: Howard Givner, SVP Knowledge & Innovation, PCMA | Founder, Event Leadership Institute
Order takers are replaceable; trusted advisors are indispensable. Most event professionals want to be viewed as trusted advisors to their clients and stakeholders but lack the tools, language and strategies to communicate the value of their events, and themselves, to senior executives. In this session, you’ll gain critical insights to help you become a true business partner to your clients.
Learning Objectives:
- Identify why and how trusted advisors are valued.
- Assess your value as a trusted advisor, and identify ways to close any perception gaps with your stakeholders.
- Apply the 6-stage Trusted Advisor Roadmap for Event Professionals.
10:30 a.m. – 11:45 a.m.
Closing Keynote
session copy – hidden
MONDAY, JUNE 26
9:00 a.m. – 10:15 a.m.
The New Era of Gathering
SPEAKER: Priya Parker, TED Speaker, Facilitator, and Author The Art of Gathering: How We Meet and Why it Matters
Brought to you by Visit Detroit
How we live, work, play – and communicate – has fundamentally changed. What does this mean if you’re in the business of facilitating human connections? Priya Parker, the acclaimed author of The Art of Gathering: How We Meet and Why it Matters, will share her bold approach that invigorates the ways people come together to banish stale conferences, flat dinner parties, and unproductive board meetings. If you’re on autopilot using the same, tired formats, Priya will expand your understanding of what it means to design gatherings infused with creativity and meaning.
11:00 a.m. – 11:45 a.m.
The Secret Sauce for Cultivating Vibrant Communities, IRL & Online
SPEAKER: Dan Berger, Chairman at The Belonging Project | Founder & former CEO at Social Tables (acquired by Cvent)
Initiating, building and maintaining a vibrant community that stands the test of time – and keeps the time-starved engaged – can seem like trying to catch lightning in a bottle. Entrepreneur and community builder Dan Berger will break down what influences how we define community in the workforce and at professional events by focusing on how to cultivate a sense of belonging and loyalty. By combining these key ingredients, you’ll walk away with a playbook on how to cultivate a sense of belonging amongst your audience that can help support the success and impact of your event.
Learning Objectives:
- Describe the core definition of community based on one’s day to day life.
- Recognize how your personal definition of community transfers to the professional environment.
- Apply a simple step-by-step approach to initiate, build and retain community in a vibrant marketplace.
11:00 a.m. – 11:45 a.m.
Boost Your Revenue By Adding New Assets to Your Sponsorship Playbook
SPEAKERS: Amy Hitchcock, CMM, CMP, Senior Manager, Operations, RSA Conference
Karen Daniele, Vice President, Strategic Services and Accounts, Nth Degree
Brought to you by Nth Degree
session copy – hidden
1:00 p.m. – 1:45 p.m.
Transparency in Contracting: Navigating the Destination Booking Agreement (DBA)
SPEAKERS: Melissa Riley, Senior Vice President, Convention Sales and Services, Destination DC
Joyce Russell, Managing Director of Sales, Visit Indy
Heather Neale, Managing Director of Sales, Destination Toronto
Kavin Schieferdecker, Chief Sales Officer, San Diego Tourism Authority
Brought to you by Destination Cleveland
If you want to stay well-informed about industry contracting trends look no further than the Destination Booking Agreement (DBA) toolkit. Destination marketing organizations have come together to establish agreements that enable them to effectively manage and represent the product they offer and advocate for the event organizers and their destination. This session will provide valuable insights from industry experts to support event strategists and destinations as they partner to maximize risk mitigation, promote effective decision-making, and negotiate favorable terms for future events. Join us for this informative session to stay ahead of the curve in the industry.
1:00 p.m. – 1:45 p.m.
Elevating Women in Business Events: Removing Barriers & Creating Opportunities
SPEAKER: Karen Calder, Organization Change and Leadership Development Consultant and Coach
Brought to you by Business Events Sydney
How can the business events community overcome the barriers to make real and meaningful advancement of women into leadership roles? PCMA is partnering with BESydney on a global research study to uncover current truths and meaningful actions that can be taken to move the needle on this issue.
You’ll get a sneak peak on the initial findings of the research – with the full report coming this fall. Plus you’ll get a unique opportunity to share your personal stories with other women leaders at all levels within the industry.
2:30 p.m. – 3:30 p.m.
Belonging, Safety & Inclusion – Making Your Events Welcoming for the LGBTQ+ Community
SPEAKERS: Chase Brunson, CMP, Internal Events Manager, AffiniPay
Ashley Brundage, President & CEO, Empowering Differences
Glenn Stress, Vice President, Global B2B Events & Programs, Marriott International
Claude Molinari, President & CEO, Visit Detroit
Larry Sieg, President and CEO, Visit Atlantic City
During this conversation, a gender-diverse panel of business event strategists will share their stories and insights into their professional experiences. The panelists will also discuss the range of current challenges and barriers that members of the transgender community have and continue to face when booking and attending events.
In collaboration with the LGBT Meeting Professionals Association
Learning Objectives:
- Understand the experiences of gender-diverse populations as they relate to the business events industry.
- Gain awareness of existing and future implications regarding transgender issues and business events.
- Identify opportunities and methods to make events safer and more inclusive for transgender, nonbinary and gender-expansive participants.
TUESDAY, JUNE 27
9:00 a.m. – 9:45 a.m.
How to Operationalize Your Commitment to DEI with a Supplier Diversity Program
SPEAKER: Zoe Moore, Strategic EDI Consultant, Grow with Zomo | Instructor, Event Leadership Institute
If you want to be a DEI champion for your events, there’s more to it than who is in the audience and on stage. Partnering with suppliers who are from different backgrounds, identities, and experiences is a critical part of living into your expressed commitment and achieving better economic outcomes within the communities where you hold events.
DEI expert & ELI Instructor Zoe Moore will provide a comprehensive overview of supplier diversity programs and the strategies you must put in place, ideally at the RFP stage, to set goals, execute them and measure success.
Bring your RFP, if not samples will be provided, and roll up your sleeves to build out this criteria in a group exercise for your future events.
Learning Objectives:
- Explore the benefits of promoting DEI within the supply chain, such as fostering innovation, enhancing community engagement, and driving economic growth.
- Identify and evaluate diverse suppliers that can contribute to the success of your events.
- Develop and implement an effective supplier diversity program throughout your event planning cycle.
11:00 a.m. – 12:00 p.m.
The Mid-Year State of the Industry: Exclusive Data & Insights on What Attendees, Sponsors & Exhibitors Want, & How to Engage Them
SPEAKERS: Ken Holsinger, SVP Strategy, Freeman
Howard Givner, SVP Knowledge & Innovation, PCMA | Founder, Event Leadership Institute
Brought to you by Destination Vancouver and Vancouver Convention Centre
Engagement is one of the most overused buzzwords in business events. But what engagement means depends on who you ask. Key event stakeholders—attendees, sponsors/exhibitors, and organizers-–have different definitions and expectations that impact their participation. Data-driven research from outreach to attendees, sponsors/exhibitors, and organizers shows the future of business events is moving from audiences being held captive to all stakeholder groups being captivated and motivated by exceeding engagement expectations.
Learning Objectives:
- Gain insights on how consumer sentiment, behavior, and intentions are evolving and their impact on event strategies.
- Align different attendee and sponsor/exhibitor segments intent and behavior with event planning and production.
- Optimize content, digital, and event marketing channels to deliver year-round value that exceed engagement expectations.
1:00 p.m. – 1:45 p.m.
Attracting & Engaging Next-Generation Event Attendees
SPEAKER: Ken Holsinger, SVP Strategy, Freeman
For the 20–44-year-old Next Gen Event Goer (NGEG), events need to demonstrate clear value and provide opportunities for professional growth. NGEG doesn’t see professional development in the same ways as other generations. This session will breakdown research to help you design and deliver events that are more authentic, more personalized, and most importantly, speak to their career aspirations.
Learning Objectives:
- Learn why young professionals will not respond to a one-size-fits-all event strategy.
- Create a clear value proposition that aligns with NGEG work/life priorities.
- Develop a more hands-on experiential learning strategy for greater connection to NGEG colleagues and their industries.
1:00 p.m. – 1:45 p.m.
PCMA Business School: Gain Support for Your Ideas Through Advocacy, Influence & Power
SPEAKER: Gaylen Paulson, Ph.D., Associate Dean, Executive Director, Texas Executive Education, McCombs School of Business
Brought to you by Visit Austin
Even the best ideas don’t sell themselves – they must be sold! Become a more influential leader by deepening your understanding of how to advocate for your ideas and vision. Dr. Gaylen Paulson, of the University of Texas’ McCombs School of Business, will explore how and why people resist change, and consider ways we can help them to actively get on board with new ideas. You’ll consider some counterintuitive ideas about persuasion, and learn to better assess the situation and the people you need to address. Ultimately, you will return to work (and home) with a few new practical tools in your influence toolbox.
Learning Objectives:
- Decipher how to frame issues to make people want to adopt your ideas.
- Analyze situations and tailor your messages to motivate different audiences.
- Generate buy-in, loyalty and commitment to a vision from your leadership and colleagues.
2:30 p.m. – 3:30 p.m.
When State & Local Laws Impact Your Events: Addressing, Boycotts, Advocacy, Social Offsets & Other Responses
SPEAKERS: Tommy Goodwin, VP, Exhibitions & Conferences Alliance
Beth Surmont, FASE, CMP, CAE, VP Event Strategy, 360 Live Media | Co-Founder, Social Offset
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2:30 p.m. – 3:45 p.m.
Revealing Research on The North Stars Guiding Event Experience Design
SPEAKERS: Naomi Clare Crellin, Founder & CEO, Storycraft Lab
Brought to you by Marriott International
The pace of technological advancement and market evolution is increasing, leaving experience designers and strategists searching for north stars that will orient and guide us. Luckily for us, experience design is a nexus for innovation – we learn about our audiences here, test our products, launch our messages, and it drives our purpose.
Participate in this session to immerse yourself in the insights that emerged from Marriott, PCMA and CEMA’s joint research study and how these truths provide the inspiration to innovate and the direction to apply to your event strategies. Participants will gain the insights needed to assess where and how to drive experience innovation based on the guiding principles against which we can interpret change and measure progress.
Learning Objectives:
- Evaluate and apply the six principles guiding innovative event strategies.
- Explore how these experience design principles could provide maximum ROI for your audience and stakeholders.
- Implement tools and recommendations for immediate application in your event designs.
WEDNESDAY, JUNE 28
10:30 a.m. – 11:45 a.m.
Closing Keynote
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