No matter what role you serve in the business events industry, you share one commonality with all your peers: you need talented team members to support your organization. However, the interview process fails to recognize that the majority of those talented candidates will not be part of the organization for the rest of their lives. At the PCMA Education Conference, Ben Casnocha, a Silicon Valley entrepreneur and author, told the audience that they must reinvent the way they approach the interview process. âYou have to relinquish the assumptions that have guided work for such a long time,â Casnocha said. âWe need to use a relationship framework where both sides can make promises to each other that they can actually keep.â
The best place to lay that framework is when the candidate comes in for an interview. Rather than reviewing the experiences and qualifications that make them a good fit for the current job, Casnocha offered a surprising piece of advice: ask them what they want to do after theyâve succeeded in the position theyâre aiming to fill. âPrint out their LinkedIn profile, and ask them how itâs going to look different in two years,â Casnocha said.
This may sound alarming to some hiring managers. If youâre trying to help them make their LinkedIn profiles look better, arenât you running the risk of making them more appealing to your competitors? Perhaps. However, Casnochaâs model is built on the reality that employees no longer think about joining companies and climbing the ladder of success. Instead, a career path zigs, zags and constantly changes. Itâs not a straight line that paves the way through a number of job titles and salary increases. âThe definition of a successful career has changed,â Casnocha said.
He offered a refreshing perspective for the 21st century employer-employee relationship. âItâs time to stop treating employees like family members or free agents and instead treat them like allies on tours of duty,â Casnocha said.
At the end of each âtourâ, both parties have opportunities to reexamine the alliance to determine if another tour will be beneficial for everyone involved. This culture of trust can create a more comfortable working environment where employees want to stick around, too. âBy talking openly and honestly about the fact that someone may eventually leave your organization, youâll increase your ability to retain them,â Casnocha said.